Product Warranties

When you purchase a new product you are most probably going to receive a product warranty with it. This can vary on what product you buy. If your product was to have a problem you can send it back to the supplier or manufacturer and get it repaired or replaced.

I will use XFX as an example to show you what services they offer, and how to use them efficiently...

First they is a support ticket, this is the start of anything if you have a problem. This just allows you to submit a message to a technical advisor working for XFX, this is an example support ticked that was made quite a while ago.

[ 12/16/2007 3:30:17 PM] When I install my HD audio drivers and reboot, the computer say`s there is not audio hardware installed.

[PAULV 12/17/2007 4:40:29 PM] Hi, thanks for your message, please register your product by entering the correct serial number (e.g. HAH917634) to qualify for support and also so that we may answer you more accurately and can ensure that it is a genuine XFX product, and please let us know when you have done this. Kind regards Paul

[ 12/18/2007 9:38:43 AM] Where can i find it, Its wrapped up for crimbo so I cant get the serial number. would It say it in the recipt or in the box?

[ 12/18/2007 5:44:32 PM] Ok I have registered my product, would you be able to help me?

[PAULV 12/19/2007 9:29:37 AM] Hi, thanks for your response and for letting us know. Please use the up-to date BIOS from our website(P06). Hope all goes well, however if any queries or problems please keep us posted. Kind regards Paul

[ 12/19/2007 10:03:20 AM] Will this get my audio working and how do I do a BIOS update,

[ 12/21/2007 9:52:12 AM] Also so i got windows MCE would that be the problem?

[ 12/25/2007 1:10:50 PM] My audio is working now and the board is great, but I didn`t do a BIOS update I plugged in the headers and install xp pro

[PAULV 12/27/2007 2:56:45 PM] Hi, thanks for your message and for letting us know. Glad to hear that the problem is solved. Hope all goes well, however if any queries or problems please keep us posted. Kind regards Paul

[ 12/28/2007 7:35:53 PM] Thank you!

[JASONH 1/3/2008 2:21:25 PM] Hi, glad we could help, please contact us again if you have any more queries. Thanks. Jason

 

 

 

This is a very handy tool to use, it is quick and easy and does not require you to go back to the supplier to try and find someone who is familiar with the specific product. The company will have a database of all the problems that arise; this helps them solve problems that may have happened with another customer.

However before you can use a service like support tickets you will have to register your product, the serial number is required and can be located on the unit or on the barcode on the product packaging.

When returning a product back the suppliers it normally takes a minimum of three weeks to receive a replacement. In a business, time is a critical issue and if a part in a machine goes down they cannot afford to have downtime whilst the part is being replaced.

Replacing a product can be a daunting task, if your product is within a certain period you can return it to the supplier who will test the item and will replace it if it is in stock or offer a replacement.

If your product is not in the return to base period, you will have to return it to the manufacturer by requesting an RMA number (Returns Merchandise Authorisation) and returning the product back and wait up to 3 months for a replacement.

The best option for a business is to purchase another part whilst the other part is getting replaced. This will stop a long amount of downtime and financial issues within that time period. Some larger businesses are prepared for hardware failure by having replacement parts on the premises.